E-commerce Virtual Assistant

Verified

$7/hr

Message Bookmark

Outline

Looking for Part-Time work (6 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

E-commerce VA with 2+ years supporting Shopify stores, customer support, order management, and returns processing

Skills & Experience

Skills

Customer Support > Chat Support 2-5 Years

Customer Support > Customer Service > Gorgias 2-5 Years

Customer service 5-10 Years

Shopify 2-5 Years

Customer Support > IT Service desk > Customer Support > Chat Support > Email > Outbound sales > Inbound sales , 2-5 Years

Experience highlights

Virtual Assistant/Customer Support

Australia-Based E-Commerce Startup · March/2024 – /

Manage 15 to 40+ customer emails each day across different time zones while keeping response quality consistent.
Process product listings, returns, and refunds with 100% accuracy, resulting in zero customer disputes.
Resolve support tickets through Shopify and Gorgias, helping customers receive quicker answers and fewer follow-ups.
Coordinate with fulfillment and production teams on order updates, reducing delays and keeping order flow organized.

Virtual Assistant/Customer Support

US-Based E-Commerce Startup · June/2024 – /

Team Manager

Michaels Stores · March/2021 – Present

Led a team of 8 to 12 agents and monitored KPI performance across daily operations.
Managed escalation emails and resolved more complex customer concerns before they affected client relationships.
Coached team members through regular feedback sessions that strengthened service quality and confidence.
Served as the primary communication point between clients, management, and team members to keep operations aligned.

Customer Service Representative

AT&T · October/2018 – Present

Handled 60 to 80+ inbound calls daily covering billing concerns, account issues, and service requests.
Resolved billing disputes with high accuracy and reduced repeat contacts from unresolved concerns.
De-escalated difficult customer interactions through active listening and practical problem solving.
Achieved strong first call resolution by addressing customer concerns during a single interaction whenever possible.
Escalated complex issues to appropriate teams to avoid delays in resolution.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In