Skills
Customer Support
2-5 Years
Customer Support > Chat Support
2-5 Years
Design > Graphic Design > Canva
2-5 Years
Executive Virtual Assistant
2-5 Years
General Virtual Assistant
2-5 Years
Experience highlights
Administrative Assistant
REO Philippines, Inc.
·
January/2023
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/
I consistently plotted social media posts, engaged with the audience, and responded to chat queries and concerns, while collaborating with team members to produce quality content. My efforts contributed to consistent results in terms of engagements and conversions, particularly enrollments. Additionally, I managed student enrollment data and analyzed performance metrics to ensure smooth administrative operations and support student success. I also served as both a virtual and physical assistant.
Technical Support Specialist
TaskUs
·
February/2021
–
Present
I worked in an international voice account where I actively resolved customers' issues by guiding them through step-by-step troubleshooting processes for their equipment. In addition, I handled general inquiries and addressed billing concerns to ensure a smooth and satisfactory customer experience.
Technical Support Representative
Concentrix
·
October/2021
–
Present
I provided technical support and account management for customers by helping them troubleshoot their devices and manage their subscriptions. My role also involved handling minor billing concerns to ensure a seamless and efficient customer experience.
Customer Service Representative
Inpiro Relia, Inc.
·
April/2020
–
Present
I worked in an international, seasonal account handling both voice and non-voice tasks. My responsibilities included making outbound calls to international customers, as well as managing emails and chat support. I actively resolved issues and provided timely assistance to ensure customer satisfaction across all channels.
