Skills
ChatGPT
1-2 Years
Software > Zapier
Less than 6 Months
Asana
1-2 Years
E-Commerce > Amazon > Inventory Management
2-5 Years
Project Coordination
2-5 Years
Freshdesk
Less than 6 Months
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Linear
1-2 Years
Marketing > Order Management
2-5 Years
Supplier Coordination
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Discord
2-5 Years
Customer Service > Gorgias > Shopify
2-5 Years
Experience highlights
Customer Operations Specialist
Tykee Labs / Flashback
·
January/2023
–
Present
Maintained 100% order accuracy managing end-to-end Shopify fulfillment, inventory, and supplier coordination. Consolidated multi-channel inquiries via Front, managed 2000+ tickets during peak season while improving SLA adherence and CSAT.
Project Coordinator
Sana Labs
·
January/2023
–
Present
Accelerated client onboarding for AI-driven learning solutions. Served as cross-functional liaison translating bug reports into escalations. Managed publishing partner communications, marketing collateral, and candidate evaluations via Linear and Asana.
Moderator / Customer Support
Yellowstone Digital Media
·
January/2021
–
Present
Managed frontline Discord community moderation enforcing platform policies. Identified and de-escalated user conflicts in real time while developing community standards to maintain platform integrity and positive engagement.
Virtual Assistant
Recreation Outfitters
·
January/2020
–
Present
Scaled online shop operations managing order fulfillment, inventory tracking, and Shopify product listings. Sourced and negotiated with new suppliers to diversify product lines and reduce procurement costs.
Customer Support Associate
Amazon Philippines
·
January/2019
–
Present
Provided first-contact logistics support for US, UK, and Canada markets in high-volume SLA-driven environment. Coordinated with delivery drivers to resolve real-time logistics issues and delivery bottlenecks.
