Skills
Dispute & Chargeback Resolution
1-2 Years
Phone call , chat and email support Customer Service and Technical support
5-10 Years
Cold Caller
1-2 Years
Experience highlights
Chargeback and Dispute Specialist
Chargemont AUB
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June/2025
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Managed and resolved chargebacks and payment disputes for e-commerce businesses by reviewing transactions, gathering supporting evidence, preparing dispute responses, and monitoring case outcomes. Investigated fraudulent claims, collaborated with customer support teams, and helped minimize revenue loss while ensuring compliance with payment processor guidelines.
Tools Used: PayPal Resolution Center, Shopify, Stripe, Klarna, Zendesk, Freshdesk, Klaviyo, Google Workspace (Docs, Sheets, Gmail).
Technical Support
Concentrix Philippines
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May/2023
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Provided technical support to customers through phone, email, and chat by troubleshooting software, hardware, internet, and account-related issues. Assisted with password resets, connectivity problems, product setup, and system navigation while documenting cases accurately and ensuring timely issue resolution with a strong focus on customer satisfaction.
Cold Caller
Brima LLC
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December/2020
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Conducted high-volume outbound calls to prospective clients to generate and qualify leads, introduced products and services, built rapport with potential customers, handled objections professionally, answered questions, and scheduled appointments for the sales team. Maintained accurate customer records by updating CRM systems with detailed call notes, followed up with prospects when needed, and consistently met daily, weekly, and monthly call and appointment-setting.
Customer Support
IQOR Philippines
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April/2019
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Provided customer support through phone, email, and chat by assisting customers with account inquiries, billing concerns, order updates, product questions, and technical issues. Resolved customer concerns efficiently by troubleshooting problems, processing account requests, and providing clear, accurate information.
