Skills
Health Care Representative
2-5 Years
Leadershift & Team Management
2-5 Years
2-5 Years
Team Leadership
5-10 Years
Google Suite
5-10 Years
Microsoft Office Suite
5-10 Years
- Customer Service
10+ Years
Ringcentral
1-2 Years
Patient Education
2-5 Years
Microsoft Teams
2-5 Years
Basic Graphic Design>Canva
Less than 6 Months
CRM & Tools
5-10 Years
Experience highlights
Customer Service Advocate
Ultimate Health Plan
·
January/2025
–
Present
Assist providers and members with benefits, eligibility, and claim verification. Provide healthcare guidance and maintain patient records with confidentiality.
Medical Insurance Processor
Medicaid Done Right
·
October/2023
–
Present
Assisted clients with health insurance application processing, document management, and approval follow-ups for faster coverage approvals.
Team Leader
VXI Global Holdings
·
July/2017
–
Present
Led customer service team ensuring high-quality standards and performance targets. Coached team members and monitored performance metrics for efficiency improvements.
Healthcare Specialist
Teleperformance
·
September/2015
–
Present
Provided healthcare customer service support and specialist guidance to patients and caregivers on healthcare services and procedures.
