Skills
Customer Support
1-2 Years
Marketing > Social Media Management
1-2 Years
Lead Generation
1-2 Years
Project & Operations Coordination
1-2 Years
Design > Graphic Design
6 Months to 1 Year
Office and Administration > Client Relationship Management
2-5 Years
Office and Administration > Data Entry
1-2 Years
Video Editing
Less than 6 Months
Video Editing > Motion Graphics
Less than 6 Months
Experience highlights
Business Analyst
Efficientrix IT Solutions
·
January/2024
–
/
Analyze market trends, customer needs, and competition to identify service opportunities, collaborating with teams to integrate them into business models. Streamline operations by developing efficient workflows and systems that support growth, while gathering client requirements to create customized solutions and build strong relationships. Refine marketing strategies by targeting key demographics and contributing to content creation and campaigns.
Marketing Operations Coordinator
Innocentrix Philippinines
·
November/2023
–
Present
Handled client communications and maintained relationships. Managed social media content to boost brand visibility. Developed marketing strategies for awareness, lead generation, and retention. Assisted in project management and cross-departmental coordination. Supported business development by identifying growth opportunities. Monitored performance to ensure compliance and optimize productivity.
Technical Advisor
Concentrix
·
September/2022
–
Present
I provided technical support, resolving software, hardware, and system issues while assisting with product setup and optimization. I addressed customer complaints and shipping issues, ensuring satisfaction. I handled returns, exchanges, and refunds, following company policies, and provided clear shipping information. Additionally, I managed customer accounts, maintaining accurate records and ensuring a smooth experience throughout.
Lead Generation Specialist
Blueprint Business Solutions Corp
·
August/2021
–
Present
I executed B2B lead generation strategies targeting key decision-makers to drive growth. I conducted cold calling and outreach to qualify leads, building a robust pipeline through CRM tools and market research. By nurturing relationships and understanding client needs, I coordinated with sales teams for smooth deal closures while collaborating with marketing to refine outreach and optimize conversions.
