Customer service Virtual assistant

Verified

$6/hr

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Outline

Looking for Full-Time work (40 hours/day) at $6/hour

Associate Degree

English proficiency Fluent

Professional Summary

Dedicated Customer Service Virtual Assistant with 6+ years of experience handling email, chat, and phone support for e-commerce and SaaS clients.

Skills & Experience

Skills

Excellent customer service and utilizing microsoft sites 2-5 Years

Email / Chat / Social Media Support 5-10 Years

Complaint Handling & Resolution 5-10 Years

Phone & Email Communication 5-10 Years

Order & Payment Processing 5-10 Years

Experience highlights

Customer Service Virtual Assistant

DEEPTUNE INC · December/2025 – Present

Handled user support through Intercom and email for their Al platform.
My daily tasks: Answering questions about billing, accounts, and how to use the features.
Did basic troubleshooting when users had issues, then collected screenshots and details before escalating bugs to the dev team.
I managed around 50-70 tickets per day. Since it was an Al tool, a lot of users got confused, so my job was to explain things in simple terms so they wouldn't get frustrated.

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