Customer Service Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

Passionate and results-driven professional with four years of specialized expertise in Customer Service.

Skills & Experience

Skills

Customer Support 2-5 Years

Multitasking 2-5 Years

Office and Administration > Calendar Management > Scheduling 1-2 Years

Office and Administration > Email Management 1-2 Years

Office and Administration > Google Suite 1-2 Years

Background with healthcare 1-2 Years

Experience highlights

Subject Matter Expert (SME)

Everise · April/2023 – Present

Training or mentoring newhires, sharingknowledge and skills to build capability within a team.

Operations Supervisor

Everise · October/2023 – Present

Oversees the customer service representatives, ensuring they meet performance goals and deliver high-quality service. Provides guidance, support, and training to the team, handle escalated customer issues, and monitor key metrics to assess performance.

Customer Service Representative

Everise · October/2022 – Present

• Assist consumers with questions about insurance policies, coverage alternatives, and benefits. Provide information about premiums, deductibles, and out-of-pocket expenses.
• Assist healthcare practitioners in filing insurance claims and explaining the process.
• Resolve concerns including denied claims or discrepancies.

Sales Associate

GP Load and Go Inc. · September/2019 – Present

• Greet clients, respond to product questions, and make customized recommendations.
• Restock items, keep the sales floor looking nice, and make eye-catching displays.
• Process payments, handle transactions with efficiency, and professionally handle returns and exchanges.
• Engaged consumers to increase revenue with tailored product recommendations.

Customer Service Representative

Concentrix · January/2019 – Present

• Assist consumers with questions about phone, internet, and cable services, including service disruptions, billing inquiries, and account management.
• Assist customers in detecting technical issues, understanding their service plans, and making recommendations for upgrades or extra services.
• Stay current on the most recent items, promotions, and industry trends to provide accurate information and maximize sales possibilities.

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