Skills
Marketing > CRM
2-5 Years
WordPress
2-5 Years
Office and Administration > Administrative Support; Email Management, Calendar Management, Excellent Communication Skills
2-5 Years
Experience highlights
Virtual Professional
MyOutdesk LLC
·
November/2018
–
Present
Provided comprehensive virtual administrative support by managing executive calendars, scheduling meetings, handling communications, organizing digital files, preparing reports, assisting with customer service and supporting project management for streamlined business operations.
Instructional Specialist
ABC360 Philippines
·
August/2015
–
Present
Delivered engaging and effective English instruction to Chinese students, tailoring lessons to individual learning needs, fostering language development, and promoting cultural exchange through interactive online teaching methods.
Customer Service Representative
Convergys Contact Services Inc
·
April/2013
–
Present
Handled inbound customer calls, resolving inquiries and issues related to the eBay platform with professionalism and efficiency, ensuring high levels of customer satisfaction and adherence to service quality standards.
Technical Support Advisor
IBM Global Services
·
September/2010
–
Present
Provided technical support for Apple iOS devices, troubleshooting hardware and software issues, guiding customers through solutions, and delivering a high-quality support experience aligned with Apple’s service standards.
Technical Support Representative
Sitel Philippines
·
June/2009
–
Present
Handled technical support for AT&T BellSouth services, assisting customers with connectivity issues, service configurations, and troubleshooting procedures while ensuring timely resolution and excellent customer experience.
