Experience highlights
IT Service Desk Specialist(WFH)
Ascendion Digital Solutions
·
April/2023
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/
• Handled IT incidents and requests, password resets, account management, software installation, network troubleshooting, printer support, client VPN setup, Office 365/Exchange/AD/Azure user account management, CRM app support, Avaya management, Mimecast, Microsoft Teams and Zoom administration, and managed/troubleshoot Microsoft 365 Cloud services.
IT Service Desk Specialist(Hybrid)
Kitchen Beauty Marketing Corporation (KYOWA)
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June/2020
–
Present
• Effectively managed IT requests through diverse channels, administered tasks, generated reports, oversaw inventory, facilitated new hire training, liaised with vendors, conducted system monitoring, IT support, equipment validation, disposal, biometric data synchronization, and various other duties, including Active Directory management.
IT Service Desk Associate
CuroTek (formerly Curo Teknika)
·
March/2016
–
Present
During my tenure with this employer, I was assigned to various client projects.
TV5 Media Center (March 2019 - March 2020)
Voyager Innovations / Maya Philippines, Inc. (January 2017 - March 2019)
Chikka Philippines (March 2016 - January 2017)
