Data Entry

Verified

$7/hr

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Outline

Looking for Part-Time work (4 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Detail-oriented and friendly Customer Service Associate with expertise in managing customer interactions, including handling billing concerns, technical inquiries, and appointment scheduling. Skilled in resolving issues promptly across phone, email, and live chat platforms while maintaining a focus on delivering superior service. Excellent at building rapport with customers and ensuring their needs are met with care and efficiency.

Skills & Experience

Skills

Customer Support > Chat Support > Email >Inbound Phone Handling 5-10 Years

Experience highlights

Energy Specialist, EDF Energy Limited

TATA Consultancy Services · June/2024 – /

Manages diverse customer interactions via calls, emails, and
WhatsApp
Provides expert support on billing inquiries and meter readings

Senior Process Associate - GCI Communication Corp.

TATA Consultancy Services · February/2022 – Present

Deliver exceptional service via calls and chats
Handle inquiries on billing, plans, promotions and process
orders for new activation and upgrades
Drive customer satisfaction and service excellence

Program Consultant

Global University System (Philippines) · December/2019 – Present

Maintained comprehensive records of customer interactions,
managing the entire sales pipeline from initial contact to closed
won.
Assisted potential students through the admissions process,
explaining required documents and providing detailed program
information.
Efficiently answered emails and chats, generating leads and
ensuring a smooth communication channel for prospective
students.

Customer Service Representative

SITEL Philippines · May/2015 – Present

- Documented customer interactions, processed orders, and
maintained accurate records.
- Engaged customers proactively to ensure satisfaction and
loyalty.
- Handled multi-channel customer communications: phone,
email, and chat.

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