E-commerce VA (Shopify and Amazon) and Chargeback Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

With 3 years in e-commerce and customer experience, I help Amazon and Shopify brands run smoothly and protect their revenue. I handle order management, inventory coordination, listing optimization, and customer support across email, chat, and social media, so your customers stay happy and your team stays focused on growth.

My specialty is chargebacks and dispute resolution. I review transaction details, build evidence-backed cases, and respond to disputes in bulk within deadlines, keeping documentation accurate and compliant with platform policies. I also handle returns, refunds, and subscription cancellations to reduce future losses.

I create templates, macros, and SOPs that make support faster and more consistent. Tools I work with: Zendesk, Gorgias, Richpanel, ShipStation, Shopify, Amazon Seller Central, PayPal Resolution Center, Asana, Slack and more.

Reliable, fast, and detail-oriented, I build long-term partnerships and bring structure to busy operations.

Skills & Experience

Skills

E commerce - Shopify 2-5 Years

Social Media Management 2-5 Years

Ecommerce /Data entry/Social media manager 2-5 Years

Payment Dispute & Chargeback Management 2-5 Years

ECOMMERCE | EMAIL SUPPORT | GENERAL ADMIN ASSISTANT 2-5 Years

Ecommerce Administrative 2-5 Years

Experience highlights

Customer Experience (CX) Associate

Engravencard · January/2023 – Present

Handled bulk email, chat, and social media support, order processing and tracking, returns and refunds, payment coordination, and design mockups and personalization requests. Built response templates and macros that improved efficiency and kept satisfaction high.

Chargeback Specialist

Chargemont · November/2023 – Present

PayPal chargebacks and bulk dispute responses, subscription cancellations, and compliant case documentation.

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