Clinical Onboarding Associate

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

With experience in customer service, fraud detection, and onboarding. Quick learner, disciplined, and tech savvy.

Skills & Experience

Skills

Customer Support 5-10 Years

Customer Support > Customer Service > Fraud detection 1-2 Years

Office and Administration > Administrative Support 2-5 Years

Office and Administration > Data Entry 5-10 Years

Office and Administration > Email Management 5-10 Years

Experience highlights

Clinical Onboarding Associate/Individual Contractor

Journey Health Technologies U.S. Inc. Finni Health · August/2024 – Present

Manage the entire onboarding process, including organizing documentation,
creating SOPs, and ensuring compliance with healthcare regulations.
Serve as the primary point of contact for timekeeping inquiries, address
employee questions, and foster a positive work environment.
Maintain accurate employee records and ensure all onboarding processes align with industry best practices.
Cross-verify data from multiple sources to ensure the reliability and accuracy of employee information.

US Fraud Detection Officer

HSBC Electronic Data Processing Phils. Inc. · October/2022 – Present

Monitored real-time transactions to detect suspicious activity and prevent
fraud.
Analyzed data trends to identify fraud patterns and minimize losses.
Investigated suspected cases, gathering evidence and assessing fraudulent
activity.
Collaborated with teams to verify transactions and block fraudulent
accounts.
Guided customers through resolution, ensuring financial security and trust.

Customer Service Representative

24-7Intouch Philippines · June/2021 – Present

Delivered support for a retail project, handling educational accounts through
chat and email communications.

Advisor 1 Customer Service

Concentrix Daksh Philippines Corp. · November/2021 – Present

Supported payment processing and order inquiries to ensure smooth
transactions.
Delivered troubleshooting assistance to UK school associates, enhancing
customer satisfaction.

Healthcare Associate Provider Services

Hinduja Global Solutions Ltd. · October/2017 – Present

Handled inbound calls from healthcare providers regarding member
eligibility and claims processing for a health insurance company.
HIPAA trained.

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