Data Entry Specialist | Administrative Assistant | Pension Administrator | Customer Support

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$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented professional with extensive administrative support experience spanning quality assurance, records management, and high-volume transaction processing. Proven track record across UK pension administration, web hosting support, and claims analysis. Applies high attention to detail to streamline daily office workflows and maintain accurate records.

Skills & Experience

Skills

Data Management 5-10 Years

Education 2-5 Years

Office and Administration > Administrative Support , Customer Service and Communication 5-10 Years

Quality Assurance (QA) 2-5 Years

Experience highlights

Senior Pension Administrator

Willis Towers Watson (now branded as WTW) · August/2023 – /

Learn UK pension terms, legislation, and specific scheme rules.

Process data updates, run basic calculations, and reply to member emails or letters.

Coordinate closely with team members and UK-based colleagues to clarify instructions.
Resolve client and member questions in a helpful and supportive way.

Submit time-sheets on time, cover for teammates during holidays, and handle busy periods.

Follow quality and security rules like ISO 9001 and ISO 27001 standards.

Quality Assurance Specialist

Inspiro · October/2020 – Present

Listen to recorded calls or read chat/email interactions.
Score interactions using client-specific quality rubrics.
Track error trends and identify root causes for agent mistakes.
Conduct internal call-listening sessions and calibrations with team leaders.
Facilitate recurring feedback sessions for low-performing agents.
Create daily, weekly, and monthly performance reports.
Ensure strict adherence to data privacy and client regulatory requirements.

Customer Service Associate

Inspiro · August/2019 – Present

Manage incoming calls, chats and emails relating to billing, accounts and technical issues
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and quotas
Handle customer complaints, provide appropriate solutions and alternatives

English as a Secondary Language Teacher

WCCOC, Inc. · October/2016 – Present

Cover reading, writing, listening, and speaking through clear instruction.
Design fun and creative activities using books, games, and digital media.
Give tests, grade assignments, and track attendance.
Correct mistakes gently and motivate students to practice speaking.

Transaction Processing and Claims Analyst

Accenture · July/2012 – Present

Responsible for front end transaction processing specifically for a US healthcare account
Execute high-volume daily transactions accurately.
Validate information and fix data errors.
Follow client rules and delivery speed goals.
Track daily metrics and log process updates
Review, verify, and process various claim forms
Check data validity, maintain accurate records, and track updates using internal systems.
Coordinate with policyholders, clients, and external stakeholders to resolve disc

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