Virtual Assistant | Customer Support | Admin & Operations Support

Verified

$7/hr

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Outline

Looking for Freelance work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Reliable Virtual Assistant skilled in customer service, email management, and scheduling.

Skills & Experience

Skills

Customer Support 5-10 Years

Office and Administration > Administrative Support 1-2 Years

Virtual Assistance 1-2 Years

Customer Service Representative Phone/Chat/Email Tier 1 5-10 Years

Experience highlights

Prequalifying Agent

Caring.com · December/2024 – /

Handled inbound and outbound calls for senior care services.
Pre-qualified callers based on their needs and preferences.
Transferred leads to appropriate departments for furtherassistance.

Analyst / Virtual Assistant

Athena Philippines · March/2023 – Present

Provided administrative support including email, calendar, and travel management.
Handled research, task coordination, and appointment setting for clients.
Managed event planning and communication workflows.

Product Support Specialist

Kaskade Solutions · May/2022 – Present

Delivered multichannel support via phone, email, and chat.
Assisted in SEO and website edits.
Logged customer issues and proposed process improvements

Customer Service Representative

Cardinal Health Philippines · July/2021 – Present

Processed medical orders accurately while ensuring compliance with healthcare standards and patient needs
Resolved service, billing, and delivery issues related to medical products and services
Maintained high customer satisfaction through precise data handling and timely support

Customer Service Representative

Teleperformance Philippines · November/2017 – Present

Addressed customer inquiries, processed orders, and actively promoted products to drive sales
Communicated ongoing promotions and upsold relevant offers to maximize revenue
Tracked delivery schedules and ensured timely updates to enhance customer satisfaction

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