Skills
Patient Scheduling & Intake
2-5 Years
Medical Terminology
2-5 Years
Healthcare Administration
2-5 Years
EHR / Electronic Health Records
1-2 Years
Experience highlights
Inside Sales Agent
Stamp Staff (Global Virtual Assistant, Co.)
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November/2022
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Present
Conducted 150-200 outbound calls daily, building rapport and qualifying leads. Pre-qualified leads by confirming budget, timeline, and motivation. Maintained clean CRM database logging all interactions and follow-up tasks.
Real-time Administrator Associate (Workforce)
Alorica Asia (ROHQ), LTD.
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November/2018
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Present
Monitored and managed real-time queue performance across multiple business lines to meet Service Level Agreements (SLAs). Prepared and distributed intraday, hourly, and daily performance reports.
Customer Service Representative
Alorica Teleservices, Inc.
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February/2015
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Present
Delivered delightful customer service experiences by exhibiting extensive product knowledge. Handled high-volume customer inquiries with professionalism and problem-solving skills. Skills directly transferable to educating patients about care plans and practice policies.
Medical Transcriptionist
Transkripsyo, Inc.
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February/2008
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Present
Transcribed and edited recorded materials including operative reports, discharge summaries, patient history and examinations, physician letters and notes, and other medical reports. Verified accuracy of patient information such as name and identification number. Ensured correct punctuation, grammar, and spelling with high attention to detail.
Medical Transcriptionist
USHEALTHSRVCS, PHIL., INC.
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August/2006
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Present
Transcribed and edited a high volume of sensitive medical records including operative reports, discharge summaries, patient histories, and physician letters. Verified accuracy of critical patient information (name, identification number, medical details). Developed deep working knowledge of medical terminology, anatomy, and clinical documentation standards.
