Customer Support | General Virtual Assistant

Verified

$5/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Solutions-driven Customer Support Representative with 3.5 years of experience optimizing customer experiences across phone, email, and live chat channels. Proven track record in Tier 2 troubleshooting, corporate client acquisition, and remote compliance monitoring for global brands. Highly skilled at leveraging CRM data to streamline service workflows, clear ticket backlogs, and elevate customer satisfaction scores. Equipped with a fast 100 Mbps fiber connection and a dedicated, noise-canceling home office setup ready for full-time, flexible timezone operations.

Skills & Experience

Skills

Zendesk 1-2 Years

Amadeus 1-2 Years

- Customer Service 2-5 Years

Crm software 1-2 Years

CRM > Salesforce 1-2 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Experience highlights

Tier 2 Customer Service Representative

IBEX Global Solutions / Philippine Airlines · December/2024 – Present

Conducted outbound outreach for corporate and retail client acquisition during airline promotions. Leveraged CRM data to pitch flight packages and travel deals. Resolved customer inquiries across multiple channels and escalated complex cases.

Tier 2 Customer Service Representative / Examination Proctor

Fair Trade Outsourcing / Proctor U · October/2022 – Present

Oversaw testing procedures ensuring compliance with protocols. Established fair testing environment enhancing participant performance. Resolved technical and procedural issues improving user satisfaction.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In