Skills
Data Entry
2-5 Years
Microsoft Excel
2-5 Years
Shopify
6 Months to 1 Year
Product Listing
6 Months to 1 Year
Administrative Assistance
2-5 Years
CRM management
2-5 Years
E-commerce Support
2-5 Years
Email Management Calendar Management Appointment Scheduling File Organization & Documentation
2-5 Years
Virtual Assistance Administrative Support Email Management Calendar Management Data Entry Internet Research
2-5 Years
Google Sheets (Advanced)
2-5 Years
Experience highlights
Customer Experience Specialist
Peak Support
·
April/2025
–
Present
Supported multiple U.S.-based client accounts under Peak Support, including 24 Hour Home Care, Asura, and Needed. Responsibilities varied by account and included customer support, technical assistance, data entry, case documentation, appointment scheduling, workflow coordination, and maintaining accurate records. Worked with CRM and operational systems while ensuring timely and accurate handling of customer and client requests.
Customer Support & E-commerce Specialist
Founever
·
February/2022
–
Present
Supported two major client accounts under Foundever: MONAT Global (e-commerce) and Caesars Entertainment (hospitality). Assisted MONAT customers with product inquiries, orders, returns, refunds, and replacements via email and chat. Supported Caesars guests with hotel reservations, room availability, and booking inquiries while maintaining accurate customer records.
