Customer Support Representative

Verified

$6/hr

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Outline

Looking for Full-Time work (9 hours/day) at $6/hour

High School Diploma

English proficiency Fluent

Professional Summary

I am a dedicated and passionate Customer Service Professional with nearly 6 years of BPO experience, primarily with Concentrix under the contactinfoh a

Skills & Experience

Skills

Customer Support 5-10 Years

Experience highlights

Booking.com

Concentrix · February/2019 – Present

I have five years of experience at Concentrix (contactinfoh Account), where I assisted customers with bookings, cancellations, and travel arrangements while ensuring a smooth experience. I was part of the Compliance Team, analyzing DSAT cases, providing performance insights, and conducting calibration sessions to improve quality. I also handled Operations Validation to assess new hires, helping enhance retention and team efficiency.

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