Skills
Phone & email communication, scheduling, data entry, file management, CRM, virtual assistance
2-5 Years
Experience highlights
Customer Representative (Advisor I)
Concentrix
·
February/2024
–
/
I have experience in customer service, handling customer inquiries and concerns through phone calls, chats, and email. I am flexible in working across different modalities and can adapt easily to both online and offline tasks, including data entry, documentation, administrative duties, and other support activities. I am a fast learner, reliable, and able to multitask while maintaining professionalism and providing excellent customer service.
Customer Representative (Advisor II)
TTEC Philippines
·
August/2023
–
Present
I have experience managing deliveries and shipping for both local and international clients, ensuring orders are properly coordinated and processed. I am also skilled in basic troubleshooting, billing concerns, and cancellations, with a strong ability to resolve customer issues efficiently. I have trained experience in handling customer interactions through phone, chat, and email, allowing me to communicate effectively across different channels.
