Customer Service & Sales Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a customer service and sales professional with around 2 years of experience supporting Australia- and US-based client accounts. I have experience handling phone and email inquiries, customer concerns, quotes, appointment confirmations, follow-ups, CRM updates, and sales calls.

I’ve also worked with CRM and productivity tools such as Microsoft Dynamics 365, HubSpot, Google Workspace, Microsoft 365, Teams, Canva, and Excel. I’m organized, detail-oriented, comfortable communicating in English, and able to work in a fast-paced remote environment.

I’m now looking for a long-term opportunity where I can use my customer service and sales experience while growing further in virtual assistance, administration, sales support, and operations.

Skills & Experience

Skills

Marketing > CRM > Microsoft Dynamics 365 1-2 Years

Account Executive > Microsoft 365 1-2 Years

ChatGPT Less than 6 Months

- Customer Service 1-2 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 1-2 Years

ClickUp 1-2 Years

CRM Systems 1-2 Years

Account Management; Customer Support > Sales Support > Lead Generation 1-2 Years

Cold Calling 1-2 Years

Hubspot Less than 6 Months

Basic Graphic Design>Canva Less than 6 Months

Google Workspace 1-2 Years

- Zoom 1-2 Years

✔️Marketing > Appointment Setting 1-2 Years

Customer Service>Sales 1-2 Years

Experience highlights

Customer Service Representative / Freelance Sales Agent

Australian-Based BPO Company / Datagen Facilities OPC / Wine Concierge Club · November/2023 – Present

Handled customer inquiries via phone, email, and chat. Managed inbound/outbound sales, ranked Top 10-15 performer. Generated leads, qualified prospects, scheduled appointments. Maintained CRM records using Microsoft Dynamics 365. Resolved customer concerns while meeting performance targets.

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