Skills
Customer Support > Email Support
10+ Years
Office and Administration > Account Management
10+ Years
Calendar Management
5-10 Years
Professional Services > Business development
2-5 Years
Process Streamlining
5-10 Years
Experience highlights
Administration Manager
Royal Majestic Real Estate L.L.C.
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October/2023
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As an Administration Manager in a real estate company in Dubai, UAE, I oversaw office operations, streamlined administrative processes, and ensured compliance with industry regulations. My role included managing documentation, coordinating property listings, and supporting sales and leasing teams. I also handled budgeting, vendor management, and office logistics, ensuring efficiency in daily operations while enhancing client and stakeholder interactions.
Senior Administrator
Carpe Diem Real Estate L.L.C.
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January/2023
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Present
As a Senior Administrator in a real estate company, I managed high-level administrative functions, streamlined operations, and ensured compliance with industry regulations. My role included overseeing documentation, coordinating contracts, and supporting sales and leasing teams. I also handled budgeting, vendor management, and office logistics, ensuring smooth workflow and efficiency while enhancing client and stakeholder interactions.
Administrative Assistant
Sanctuaire Exotique L.L.C.
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February/2022
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Present
With experience as an Administrative Assistant in an interior design company in Dubai, UAE, I managed daily office operations, coordinated project schedules, and supported design teams with administrative tasks. My role included handling client correspondence, organizing documentation, and ensuring smooth communication between departments. I also assisted in procurement, budgeting, and logistical planning, contributing to efficient project execution and business operations.
Guest Experience Specialist
Stella Stays Holiday Home
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September/2022
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Present
With experience as a Guest Experience Specialist in holiday homes in Dubai, UAE, I focused on delivering exceptional hospitality and ensuring guest satisfaction. My responsibilities included handling bookings, coordinating check-ins and check-outs, and addressing guest inquiries and concerns. I also managed property listings, optimized guest experiences, and implemented strategies to enhance reviews and occupancy rates, contributing to the overall success of the holiday home business.
Assistant Manager | Team Leader
WNS Global Philippines Inc.
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April/2018
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Present
With experience as a Team Manager in a BPO company handling a travel account, I led teams to deliver exceptional customer service and meet performance targets. I specialized in coaching agents, optimizing workflows, and ensuring compliance with industry standards. My role involved monitoring KPIs, resolving escalations, and implementing strategies to enhance efficiency and customer satisfaction, contributing to the overall success of the travel support operations.
