Agent/Representative

Verified

$4/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer Service and Content Moderation Professional with over two years of BPO experience in Trust & Safety, U.S. healthcare, and travel accounts. Experienced in handling high-volume voice, chat, and non-voice operations while maintaining accuracy, quality, and compliance standards. Skilled in content moderation, policy enforcement, customer support, data entry, CRM systems, and case documentation. I am detail oriented, adaptable, and capable of making sound decisions under pressure. I communicate professionally in English and Filipino. I am committed to delivering reliable, efficient, and customer-focused service.

Skills & Experience

Skills

Content moderation policies 6 Months to 1 Year

Health Care Provider 6 Months to 1 Year

BPO sales, customer , hotel representative 6 Months to 1 Year

Accounting > Claims Processing 6 Months to 1 Year

Less than 6 Months

Chat support Less than 6 Months

Content Moderation Less than 6 Months

- Customer Service 1-2 Years

HIPAA Compliance 6 Months to 1 Year

CRM Systems 1-2 Years

Customer Service > Payment Processing 1-2 Years

Experience highlights

Advisor I, Customer Service — Content Moderation (F4)

Concentrix Philippines · April/2025 – Present

Reviewed and moderated user-generated content to enforce community guidelines. Assessed flagged content against policy criteria and took action on violations including spam, hate speech, and misinformation.

Customer Service Representative — Hotel Engine (HE) Account

Teleperformance Philippines · April/2024 – Present

Handled inbound calls and chats for Hotel Engine travel platform. Managed reservations, processed payments, and resolved booking conflicts while coordinating with hotel partners.

Customer Service Representative — Healthcare Account (Centene)

Teleperformance Philippines · October/2023 – Present

Handled inbound calls for U.S. healthcare account. Verified member eligibility, resolved claims inquiries, processed payments, and maintained HIPAA compliance throughout interactions.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In