Quality Analyst/Technical Support/Customer Service/Virtual Assistant

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Associate Degree

English proficiency Fluent

Professional Summary

Highly organized and detail‐oriented professional with nearly 10 years of experience in quality assurance, technical support, customer service, and op

Skills & Experience

Skills

CRM tools 5-10 Years

QA Analyst 2-5 Years

Customer / Technical Support 5-10 Years

Email & Communication Handling 5-10 Years

Calendar & Schedule Organization 2-5 Years

Data Analysis & Reporting (MS Excel, ERP Systems) 2-5 Years

Experience highlights

Quality Analyst

Datamatics Global Services Ltd · September/2020 – Present

Progressed from Technical Support Representative to Quality Analyst, consistently recognized for top performance in PSI testing and compliance monitoring. Achieved consecutive Top QA awards for excellence in auditing customer interactions, coaching agents, and driving measurable improvements in service quality and customer satisfaction. Skilled in using CRM tools such as Zendesk, Jira, and proprietary customer systems including Atlas, UCS1, and UCS2 to manage cases, document escalations, and ens

Technical Support Representative

Concentrix Philippines · June/2019 – Present

Assisted customers with technical issues related to smartphones, tablets, smartwatches, and
VR devices, providing effective troubleshooting and support.
Handled repair bookings, replacements, and payment processing for out-of-warranty services.
Addressed inquiries on accessories such as chargers, earphones, and wireless devices while
ensuring accurate information.
Delivered high-quality customer service throughout the support process, ensuring customer
satisfaction and resolution.

Technical Support Representative

Transcom Worldwide Philippines · February/2016 – Present

Assisted customers with mobile services including SIM replacement, billing, and basic network
troubleshooting before transitioning to a Technical Support Representative role.

Provided support for landline, TV, and broadband concerns, handling both technical and non-
technical issues.

Performed thorough troubleshooting to identify and resolve problems efficiently while
prioritizing first-call resolution.
Coordinated with engineers by booking appointments and creating service tickets for
advance

Sales Agent/Coordinator

Crystalite Distribution Group Inc · December/2013 – Present

Managed customer orders and built strong client relationships within a distribution
environment while consistently achieving monthly sales targets of PHP 3,000,000
Identified customer needs and market trends to effectively promote products, monitor sales
performance, and support business growth objectives
Handled collections including cash and cheque payments, ensuring accuracy, proper
documentation, and high standards of accountability and integrity

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