Skills
Accounting > Financial Accounting > Analysis
2-5 Years
Team Leadership
2-5 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
5-10 Years
~Data Entry
5-10 Years
- Customer Service
5-10 Years
Chat Support > Social Media Management
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Complaint resolution
5-10 Years
Remote team coordination
2-5 Years
Team Training & Onboarding
2-5 Years
Experience highlights
Customer Experience Team Lead
Lechon Republic Singapore and Charcoal & Crisp Lechon Sydney
·
January/2021
–
/
Lead and coach customer support teams in Singapore and Sydney. Manage inquiries, order processing, deliveries, and escalated complaints. Analyze feedback for improvements and train new team members.
Customer Service Representative
Lechon Republic Singapore
·
January/2019
–
Present
Responded to customer inquiries, processed orders, and resolved complaints. Coordinated courier bookings and deliveries. Recognized for performance and promoted to Team Lead.
Customer Service Intern (OJT)
WOW Travel Philippines
·
April/2019
–
Present
Assisted customers with travel bookings, inquiries, and itinerary planning in a customer-facing environment.
