Customer Service Specialist l Technical Support l Estimate Specialist l LPT

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented and proactive professional with over 6 years of experience in customer
service, technical support, healthcare support, and back-office operations across BPO
and remote environments. Adept at managing customer interactions, resolving
complex issues, and supporting business operations through accurate documentation,
estimate preparation, and efficient service delivery across multiple platforms. Highly
proficient in using CRM systems, estimating software, and collaboration tools to
support business operations and enhance customer satisfaction. Recognized for strong
communication skills, adaptability, attention to detail, and the ability to perform
effectively in fast-paced, high-volume settings.

Skills & Experience

Skills

Less than 6 Months

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 5-10 Years

Chat support 5-10 Years

English 10+ Years

Xactimate Less than 6 Months

Accounting > Accounts Payable > Billing Support 5-10 Years

Office and Administration > Data Entry > Encoding > Troubleshooting 5-10 Years

CRM Systems 5-10 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Microsoft Teams 2-5 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Healthcare Support 2-5 Years

Google Workspace 2-5 Years

BACK OFFICE OPERATIONS 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 5-10 Years

Experience highlights

Estimate Specialist

Best Choice Roofing · March/2026 – Present

Review the daily job queue using the CRM system to prioritize open
estimates.
Analyze job photos and use Xactimate software to create roof damage
estimates.
Compile and submit insurance packages, including estimates, photos,
and measurements.
Communicate submission status with Sales Representatives through
the CRM.
Maintain accurate daily activity reports and provide regular updates
to management.

Customer Care Expert

Pura · September/2024 – Present

Handled customer inquiries through email, ensuring accurate and
timely responses for orders, returns, exchanges, and warranty claims.
Provided technical support for smart home and car fragrance
diffusers, assisting with troubleshooting and app connectivity issues.
Collaborated with cross-functional teams via Google Workspace to
ensure seamless communication and customer satisfaction.

Customer Service Representative

Optum Global Solutions (OptumRx) · September/2022 – Present

Supported patients and healthcare providers in the Home Delivery
Pharmacy Department for Medicare Part D plans. Processed prescription renewals and refill requests, ensuring accuracy and adherence to protocols. Assisted patients with pharmacy billing inquiries, including copays, deductibles, accumulator balances, coverage stages, and insurance benefits clarification. Provided empathetic support to patients regarding medication and delivery concerns. Coordinated with pharmacy and clinical dept.

Customer Service Representative

Concentrix (Comcast/Xfinity) · December/2019 – Present

Delivered customer support via chat and voice for internet, cable, and landline services. Troubleshot technical issues and managed billing and account updates. Documented interactions in CRM tools.

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