Virtual Assistant Customer Service Support

Verified

$5/hr

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Outline

Looking for Full-Time work (-8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

A highly dedicated and results-driven Customer Service and Chat Support professional with 6 years of experience providing exceptional support across multiple platforms. Adept at managing customer inquiries, resolving issues promptly, and delivering an outstanding customer experience. Skilled in active listening, problem-solving, and adapting communication styles to meet customer needs. Proven track record of handling high-volume interactions while maintaining a positive, professional demeanor.

CAREER HIGHLIGHTS

-6+ years of experience in Customer Service, Technical Support, Email Support, and Chat Support
-Experienced in handling high-volume inbound calls, customer inquiries, billing concerns, and technical troubleshooting
-Skilled in appointment scheduling, dispatch coordination, and after-hours answering services
-Medical Virtual Assistant trained with knowledge of HIPAA, EMR/EHR systems, patient intake, eligibility verification, and healthcare workflows

Skills & Experience

Skills

Customer Support > Chat Support 1-2 Years

customer service representative 2-5 Years

virtual assistant 6 Months to 1 Year

1-2 Years

Account Management 2-5 Years

Call Handling 2-5 Years

Appointment scheduling 1-2 Years

E-commerce Order Fulfillment > Order Entry > Order Processing 2-5 Years

Office and Administration > Data Entry > Encoding > Troubleshooting 1-2 Years

- Customer Service 2-5 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 1-2 Years

Problem Resolution 2-5 Years

Customer Support > Chat Support >Technical Support 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 2-5 Years

• Live Chat Support 2-5 Years

Experience highlights

Customer Service Representative (virtual assistant)

Brightdrop · May/2024 – /

Customer service/Back office escalation

Concentrix · June/2022 – Present

Customer service /technical

Concentrix · April/2018 – Present

Customer service

Sykes Asia · January/2015 – Present

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