Skills
Root cause analysis
2-5 Years
Google Workspace
5-10 Years
Customer & Administrative Support
2-5 Years
Research & Data Gathering
2-5 Years
Account Executive > Microsoft 365
5-10 Years
Compliance
5-10 Years
Executive Support
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
ISO 9001:2015
5-10 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
Project Management > Asana > Monday > Trello
1-2 Years
Report writing
5-10 Years
CRM platforms (Bitrix24, HubSpot, Zoho)
5-10 Years
Experience highlights
Management Support Assistant
DBP Service Corporation - Pag-IBIG Fund
·
February/2022
–
Present
Prepared executive reports and presentations for senior leadership. Coordinated committee schedules and cross-functional meetings. Managed customer satisfaction reporting and compliance assessments nationwide.
Customer Support Assistant
DBP Service Corporation - Pag-IBIG Fund
·
April/2019
–
Present
Resolved 30+ daily member inquiries via email and phone. Issued Corrective Action Reports for escalated complaints. Coordinated with departments on complex issues. Conducted Mystery Client evaluations.
