Skills
Customer service
5-10 Years
Workforce Management
6 Months to 1 Year
Schedule Management
6 Months to 1 Year
Admin / Personal Assistant / Receptionist
6 Months to 1 Year
Health Care
6 Months to 1 Year
Recruitment Coordination
Less than 6 Months
Data Management & Analysis
1-2 Years
Experience highlights
Virtual Assistant
Summit VA Solutions
·
April/2025
–
Present
Prepared documents, managed project documentation, invoices, inventory and client visits. Maintained data integrity through accurate entry and record maintenance. Managed inboxes, calls and client follow-ups. Assisted recruitment with candidate screening.
Senior Agent (Workforce Management)
ePerformax Contact Centers & BPO
·
September/2019
–
Present
Managed escalations and improved customer satisfaction. Optimized workforce scheduling achieving 95% SLA adherence. Created compliance reports reducing policy violations and enhancing workforce reliability.
Customer Service Representative
Hinduja Global Solutions
·
September/2018
–
Present
Processed DME orders ensuring 100% insurance compliance. Verified coverage and documentation reducing approval delays. Coordinated deliveries achieving 95% on-time delivery rate.
