Outline
Looking for Part-Time work (4 hours/day) at $15/hour
Bachelor's Degree
English proficiency Native
Professional Summary
Skills & Experience
Skills
Experience highlights
* Spearheaded continuous improvement initiatives aimed at enhancing overall customer experience.
* Introduced innovative strategies for streamlining workflows, reducing average handle time without
sacrificing quality.
* Championed employee development opportunities by identifying skill gaps and recommending
relevant training courses.
* Facilitated open communication channels within the team, promoting idea sharin
Manage a team of 9-15 members, driving productivity, quality, compliance, and work ethics.
Technical team lead for financial authorization, making sure that everything is compliant with PCI-DSS and supports as an expert in product information that also handles technical improvement, development, and implementation.
Supervise the team and set goals and objectives for the team.
Now handling Healthcare services focusing on NPS
Handle calls from customers of a satellite TV company (client) that ranges from Advance Technical to Advance Billing and Customer Inquiry, including new customer offers with exemption to cancellation of account.
Gives the best resolution to every call, maintaining high Quality of Service in line with the company process and procedures.
Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; provides organization information, opportunities, and benefits; makes presentations; maintains rapport.
Determine applicant requirements by studying job description and job qualifications.
Attract applicants by placing job adv
Provides technical support to users by researching and answering questions, troubleshooting problems, maintaining T1, EFM, LAN and WAN performance, including circuit analysis and circuit issue immediate resolution.
* Provides answers to clients by identifying problems, researching answers, guiding client through corrective steps.
* Improved client references by writing and maintaining documentation.
* Participates in development of client training programs by identifying learning issues; recomm
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