Virtual Assitant

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Associate Degree

English proficiency Fluent

Professional Summary

Hi! I'm Benson Gerente, a highly organized and detail-oriented Virtual Assistant with 10+ years of experience helping busy professionals, entrepreneurs, and business owners stay on top of their daily operations. I specialize in administrative support, data entry, email management, scheduling, research, and customer service—so you can focus on growing your business while I handle the rest.

Skills & Experience

Skills

Salesforce CRM 2-5 Years

Slack 2-5 Years

LinkedIn Recruiter 2-5 Years

Customer Service/Technical Support 10+ Years

Boolean Search Linkedin 2-5 Years

Virtual Assistance 2-5 Years

Email Management 2-5 Years

Calendar Management 2-5 Years

Experience highlights

Research Associate, Expert Call Services

AlphaSense · January/2022 – Present

•Collaborate with research managers to understand job orders and define the qualifications necessary for each recruitment campaign.
•Conduct in-depth reviews of recruitment campaigns, analyzing the nature of the field, required roles, job titles, and tenure to ensure alignment with client needs.
•Source and identify the most suitable experts utilizing company-approved tools and software to meet client specifications.
•Manage recruitment campaigns independently, responding promptly to inquiries a

Chat Support Representative

Convergys · March/2013 – Present

The role involves assisting customers with issues related to these services (Triple Play Xfinity), which include troubleshooting, billing inquiries, and general technical support. I focused on helping customers through online chat platforms, rather than over the phone or in person.

Technical Specialist / Subject Matter Expert

Teleperformance · October/2013 – Present

• The role involves helping customers resolve issues related to Telstra's broadband service. I help customers resolve broadband issues like slow speeds, Wi-Fi connectivity problems, internet outages, or router/modem setup.

• Another role I had was helping customers with a variety of technical issues related to their Netflix accounts, streaming experience, and devices. As Netflix is a streaming service, the primary focus of the technical support team is to ensure that users can watch content wit

Technical Specialist

Qualfon · June/2010 – Present

Assisting customers with issues related to their mobile devices, whether they are smartphones, tablets, or other mobile technologies. This role is essential for helping users troubleshoot problems and ensuring their devices are functioning properly.

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