Safety Investigations Specialist / Customer Service Representative

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented operations and customer service professional with several years of experience in financial
services, mortgage support, and high-volume case management environments. Proven ability to manage
time-sensitive workloads, triage tasks independently, and maintain accuracy under pressure. Strong written
and verbal communication skills, with experience coordinating with internal stakeholders and handling
sensitive, complex cases in a calm and professional manner. Known for persistence, sound judgment, and a
process-improvement mindset, with a track record of supporting efficient workflows and delivering consistent
operational results.

Skills & Experience

Skills

Analysis & problem solving 10+ Years

Commucation Skills 10+ Years

Colaboration & teamwork 10+ Years

Jira Management 2-5 Years

MS Office ( word, excel, power point), data entry, google workspace, internet research, customer support, phone chat and email support 10+ Years

Experience highlights

Safety Investigation Specialist II – Urgent Safety (Rides & Uber Eats)

Uber Philippines - Manila COE · September/2021 – Present

Investigated 100+ complex safety and platform abuse cases monthly across ridesharing and food delivery
services in Australia and New Zealand.
Reviewed reports involving account takeovers, harassment, suspicious activity, and policy violations.
Analyzed user activity, trip data, and behavioral signals to identify fraud patterns and platform misuse risks.
Investigated abuse patterns involving delivery fraud, false claims, refund abuse, and courier account misuse
within the Uber Eats ecosystem.

Medical Representative

GlaxoSmithKline Philippines · November/2008 – Present

Consistently achieved sales targets for 5 consecutive years within the assigned territory.
Managed a large territory covering Batangas, Laguna, and Quezon provinces.
Built and maintained strong relationships with doctors, hospitals, and key opinion leaders.
Successfully mentored and guided new Medical Representatives, supporting onboarding and performance
improvement.
Executed strategic product promotions that increased prescription demand and market share.
Organized and coordinated Round Table

Customer Care Professional II – Mortgage

JPMorgan Chase NA · January/2007 – Present

Handled complex financial service inquiries related to mortgage accounts and account management.
Managed escalations involving sensitive financial information while maintaining regulatory compliance.
Coordinated with internal teams to ensure efficient resolution of customer concerns.

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