Technical Support Specialist

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Associate Degree

English proficiency Fluent

Professional Summary

I’m a Technical Support Engineer with over 8 years of experience in system and network maintenance, websites, email and SEO.

Skills & Experience

Skills

Time Management 5-10 Years

Clear Communication 5-10 Years

Technical troubleshooting 1-2 Years

Skilled in diagnosing and resolving website hosting, DNS, and email configuration issues, providing effective technical support via voice and chat. 1-2 Years

Web Hosting Management 1-2 Years

Experience highlights

Plugin Support Engineer

Newfold Digital · September/2024 – /

- Assisted customers with technical issues related to Yoast SEO tools
- Troubleshot problems, answered queries, and provided clear solutions.
- Ensured smooth product use and high customer satisfaction.

Web Advisor

Newfold Digital · March/2023 – Present

- Provided expert support for online, email, and backend issues.
- Troubleshot website problems and resolved customer inquiries.

Medical Records Retrieval Representative

Mission Digital Health Inc. · February/2022 – Present

- Collected medical records from healthcare providers, including hospitals and
clinics, in compliance with HIPAA regulations.
- Entered and organized patient information in a secure database for remote access by healthcare providers, billing departments, and insurance processors.
- Contacted clinics to request records, ensuring accuracy, confidentiality, and
timely processing.

Technical Support Engineer

CTC BPO Inc. · April/2015 – Present

-Resolved escalated internet and network issues for hotels and multi-dwelling
units (MDUs).
-Managed and maintained servers, routers, and network equipment on-site and
remotely.
-Monitored network performance and applied fixes to ensure reliable connectivity.

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