Skills
Calendar & Meeting Scheduling
1-2 Years
Microsoft Office & Google Suite
2-5 Years
Email & Inbox Management
1-2 Years
Travel Planning & Coordination
1-2 Years
Customer Service (Phone, Chat, Email)
2-5 Years
Lead Generation & Appointment Setting
1-2 Years
Data Entry & Research
1-2 Years
Task & Project Management
6 Months to 1 Year
Canva Design (Brochures, Templates, Digital Products)
6 Months to 1 Year
Social Media Management (Basics)
Less than 6 Months
CRM Tools (Notion, Asana, GoHighLevel – beginner)
6 Months to 1 Year
Experience highlights
Virtual Assistant/ Cold Caller & Appointment Setter
Pacific Expos
·
April/2024
–
Present
Performed targeted cold calling and lead outreach to qualify prospects, set appointments, and hand off qualified leads to sales teams; maintained call logs and follow-up sequences.
Executive Virtual Assistant
Office Timeline
·
September/2024
–
/
This role continued until September 2025, supporting C-level executives with calendar and travel management, international offsite coordination, and day-to-day executive support. I organized Airbnb bookings, private chefs, and team activities, created trackers in Notion and Excel for flights and expenses, and drafted professional communications for leadership while handling sensitive information with discretion.
Customer Service Representative
Sitel
·
February/2020
–
Present
Provided phone, chat, and email support for US-based clients, handling billing, account inquiries, troubleshooting, and escalations. Delivered excellent customer service with empathy and professionalism, consistently meeting performance targets such as CSAT, QA, and call handling metrics.
