Subject Matter Expert

Verified

$5/hr

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Outline

Looking for Freelance work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented back-office professional with 3+ years of experience in operations support, compliance, and process management.

Skills & Experience

Skills

Lead Generation 6 Months to 1 Year

Billing Specialist 1-2 Years

Subject Matter Expert 2-5 Years

Appointment Scheduling, Electronic Health Records (EHR) Management, Medical Billing, Data Entry, Confidentiality and HIPAA Compliance 2-5 Years

Experience highlights

Subject Matter Expert

OPTUM · January/2024 – /

-Provided operational support and subject matter expertise for specialized back-office
processes.
-Streamlined prescription documentation workflows, reducing processing errors by 15%.
-Trained and mentored new hires, improving onboarding efficiency and team
performance.
-Assisted in system navigation and compliance checks to ensure adherence to HIPAA
standards.

Billing/Retention Specialist

Transcom · November/2022 – Present

-Collaborated with internal teams to improve billing workflows, reducing customer churn
by 10%.
-Maintained accurate records of customer interactions, supporting compliance and
reporting accuracy.
-Delivered customer retention strategies that improved satisfaction scores by 12%.
-Supported billing dispute resolution, ensuring timely and accurate adjustments.

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