Skills
CRM (Customer Relationship Management)
1-2 Years
Coaching
5-10 Years
Office and Administration > Quality Assurance
5-10 Years
Team Leadership
5-10 Years
CRM management
10+ Years
ChatGPT
Less than 6 Months
Calendar
10+ Years
- Customer Service
5-10 Years
Real Estate Transaction Coordination
10+ Years
Performance Reporting
5-10 Years
CRM > Salesforce
5-10 Years
Copywriting > Data Entry > Email Marketing
5-10 Years
Process Documentation (SOPs)
10+ Years
SLA Management
5-10 Years
ChatGPT and AI Productivity Tools
Less than 6 Months
Experience highlights
Listing & Transaction Coordinator
The Real Estate Collective | MyOutDesk, Inc.
·
May/2015
–
Present
Managed real estate listings and transaction operations for top agents across US. Coordinated CRM databases (BoomTown, Salesforce), tracked timelines/contingencies, executed nurturing workflows. Optimized SOPs and leveraged AI tools for communications automation.
Real Estate Operations Associate
Heidi Skinner and Associates | MyOutDesk, Inc.
·
May/2011
–
Present
Supported real estate agents with listing management from intake to live status. Coordinated transaction operations, tracked contingencies, and managed cross-party communications through contract close.
Team Leader – Dell Program
Stream Global Solutions
·
May/2008
–
Present
Supervised up to 20 customer service agents managing high-volume operations. Monitored SLAs and quality benchmarks, generated performance reports, conducted coaching and QA audits to elevate productivity.
Technical Coach
AOL Member Services
·
April/2005
–
Present
Mentored newly onboarded customer service consultants on QA standards. Analyzed frontline metrics and identified workflow improvements to optimize customer experience in technical service pipelines.
Production Machine Operator
L&K Industries
·
November/1998
–
Present
Operated specialized production machinery for electronic lead pin manufacturing, maintaining strict compliance and technical quality standards.
