Chat Support Representative

Verified

$10/hr

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Outline

Looking for Full-Time work (10 hours/day) at $10/hour

Associate Degree

English proficiency Fluent

Professional Summary

Customer Experience Representative with 13 years of experience in transaction support, chat and email support, and back-office operations. Proven abil

Skills & Experience

Skills

Customer Support > Chat Support and Email Support 10+ Years

Experience highlights

Transaction Support Analyst

AFNI Philippines · June/2022 – Present

• Managed escalation reports from customer service teams via email, ensuring timely and
accurate resolutions.
• Analyzed customer accounts and promotional eligibility to validate requested actions.
• Investigated complex issues and provided clear, concise resolution updates to
representatives.
• Maintained comprehensive case documentation for audit and reporting purposes.

Chat Support Representative

Alorica Philippines · March/2021 – Present

• Assisted customers via live chat with mobile, internet, and billing concerns while
maintaining a professional and empathetic tone.
• Provided accurate information on plans, promos, and troubleshooting steps.
• Handled inquiries, complaints, and requests efficiently to achieve high satisfaction
ratings.
• Escalated complex issues to appropriate teams and ensured timely follow-up.

Chat Support Representative

TechMahindra Limited · March/2017 – Present

• Delivered excellent customer support via live chat and social media platforms.
• Responded promptly to inquiries about billing, product, and account concerns.
• Monitored social media interactions to uphold a positive brand reputation.
• Collaborated with internal teams to resolve technical or account-related issues.

Email Support Associate

[24]7.ai · October/2016 – Present

• Provided professional email support for order, refund, and shipping inquiries.
• Resolved delivery issues by coordinating with couriers through outbound calls.
• Tracked shipments and facilitated claims for lost or delayed packages.
• Ensured accurate documentation of all customer interactions and resolutions.

Back Office Support

Gracall International MNL · November/2012 – Present

• Reviewed and monitored user profiles, photos, and videos for compliance with
platform policies.
• Managed social media content, reports, and data records with high attention to
accuracy.
• Supported front-line teams with account verifications and issue escalations.
• Ensured consistent adherence to community guidelines and quality standards.

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