Insurance Claims Processor, Insurance Processing Support, Customer Service

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Insurance Operations Professional with 20+ years in customer service, claims, processing, and team leadership, transitioning into remote insurance support roles. Most recently led Claims Operations and Broker Support at Intogreat Solutions, monitoring KPIs, SLAs, and workflow accuracy, including pre-renewal and renewal support requiring precise documentation, outstanding requirements tracking, and deadline coordination. Prioritized workloads and ensured tasks were completed accurately and on time per client requirements and established procedures. Previously spent 7+ years at QBE Insurance GSSC managing motor and property claims resolution workflows, handling escalated disputes, and monitoring productivity against contractual KPIs. This built a strong foundation in claims processing, documentation accuracy, record-keeping, and stakeholder communication. Comfortable owning a task from intake through completion, keeping accuracy and compliance intact under deadline pressure.

Skills & Experience

Skills

Team leader, communications skill, costumer service, results oriented 10+ Years

customer service assistance 10+ Years

Coaching & Mentoring 10+ Years

General Insurance 10+ Years

Insurance Admin tasks 10+ Years

Amazon Account Management 2-5 Years

Experience highlights

Insurance Team Leader

Intogreat Solutions · May/2023 – Present

Responsible for the day to day supervision of insurance staff, including work and attendance monitoring in accordance with organization policy.
Coach direct reports regularly on performance to ensure that key performance indicators and metrics are achieved.
Identify performance related issues, develop action plans for improvement, and implement corrective actions.
Manage the employment status of associates, participating in transfers, promotions, and regularization.
Conduct team meetings to comm

Amazon Account Manager

AMZ Allstars/Thrasio · October/2020 – Present

Supervised support operations and workflows, ensuring performance met operational and success metrics.
Communicated expectations clearly to team members and provided timely updates on daily tasks.
Guided staff in multi tasking, prioritization, and meeting timelines on deliverables.
Handle escalated calls and emails.
Answer phone calls, emails and tickets.

Insurance Service Manager

QBE Insurance GSSC · June/2013 – Present

Managed service operations and resolution workflows for motor and property claims within the GSSC environment,
ensuring services met contractual KPIs.
Provided subject matter expertise by handling escalated customer calls and complex disputes as needed within the
GSSC model.
Monitored productivity reporting and aligned daily activities with organizational objectives and policies for the GSSC
operations

Team Manager

TelusInternational & Xerox · September/1992 – Present

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Supervised groups of call center associates and administrative personnel, overseeing daily activities and task
completion.
Promoted organizational values through behavior and attitude while serving as an advocate for team members.
Stayed current on internal work processes, policies, and procedures to guide team members effectively.

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