Skills
Management Skills
2-5 Years
Knowledgeable in Go High Level(GHL), Salesforce, CRM and Dispatch
2-5 Years
Knowledgeable in Google, Microsoft, Adobe, Canva, Clockify and Slack
2-5 Years
Ability to adopt easily
5-10 Years
Experience highlights
CALL CENTER REPRESENTATIVE
DCS Communication Center
·
November/2023
–
/
I am responsible for managing all three key phases of the customer service
process, handling inbound calls and performing outbound calls as necessary
within the UK time zone for two shopping projects: Damart UK and Coopers of
Stortford.
VIRTUAL ASSISTANT (outbound dialer)
Avid (Medicare)
·
May/2023
–
Present
Handled outbound cold calls to set Medicare plan appointments, managed leads in Excel, tracked responses, and reported updates via Slack and Gmail.
CUSTOMER SERVICE REPRESENTATIVE (TIER II)
TTEC Customer Care Management Philppines, Inc.
·
January/2022
–
Present
Handled three LOBs under DoorDash (PST): Supported customers with order issues, assisted Dashers with account/logistics concerns, and managed account takeovers, reactivations, and onboarding.
CUSTOMER EXPERIENCE AGENT
Alorica Philippines Inc.
·
September/2021
–
Present
Managed high-volume inbound calls for Macy’s and Bloomingdale’s (PST), assisting with orders, payments, shipping inquiries, and resolving issues including delays, damages, and refunds.
