Skills
E-Commerce
1-2 Years
Cold-calling > Appointment Setting
1-2 Years
Chat and Email Support
2-5 Years
Screening and Interviewing
1-2 Years
Customer Service Specialist
10+ Years
Experience highlights
Cold Caller / Virtual Assistant
Optipoint Digital
·
March/2026
–
Present
Conduct 150–200 outbound calls daily. Research business information and identify potential leads. Manage CRM updates and appointment scheduling. Perform virtual assistant tasks, including email management and administrative support. Conduct website and competitor research. Assist with Google Business Profile updates. Create spreadsheets and organize lead databases. Write SEO-friendly blog content and Google Business Profile posts. Administrative tasks.
Virtual Recruiter / Outbound Caller
Chiro Match Makers
·
October/2023
–
Present
Conducted 70–100 outbound calls daily to recruit chiropractic professionals across the U.S. Screened and interviewed qualified candidates before submission to hiring managers. Managed candidate communications through CRM, SMS, and email automation platforms. Coordinated with recruiters to streamline hiring workflows.
Maintained a 90%+ candidate response rate through personalized follow-up strategies. Tools: Salesforce, Five9, Twilio, Slack, MS Office, Zoom
Customer Service Specialist
Motion Global Inc
·
August/2021
–
Present
Assisted 100+ English-speaking customers daily via phone, chat, and email for a global clientele, maintaining a 95% customer satisfaction rating. Assisted customers with product selection, prescription concerns, order tracking, and warranty issues. Recommended premium products, upgrades, and add-ons to increase order value. Managed multiple conversations simultaneously in a fast-paced environment. Utilized CRM and support systems to track cases and maintain accurate records.
Tools: Freshdesk
