Customer Support Specialis

Verified

$5/hr

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Outline

Looking for Freelance work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I have 9 years of experience in customer service, skilled in communication and problem-solving. Committed to delivering quality service.

Skills & Experience

Skills

Customer Support, Quality Assurance , CRM, Bullphish, DarkWeb ID 5-10 Years

Experience highlights

Customer Support Representative

Sykes - At&T · November/2009 – Present

I worked as a Customer Service Representative (CSR) for AT&T Prepaid, assisting customers with phone-related issues such as calls, SMS, and adding minutes. I was later given the opportunity to serve as a Quality Assurance Specialist, where I monitored calls, evaluated quality standards, and provided feedback to recommend additional coaching or training sessions for agents based on identified performance gaps.

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