Skills
Team Lead
1-2 Years
Document controller/Site Admin
1-2 Years
Technical Support (IT Specialist)
5-10 Years
Incident & Request Management
1-2 Years
2-5 Years
Team Leadership
2-5 Years
Process improvement
5-10 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
10+ Years
Account Executive > Microsoft 365
10+ Years
Office and Administration > Data Entry > Encoding > Troubleshooting
10+ Years
- Customer Service
10+ Years
Knowledge Management
5-10 Years
Incident Management
5-10 Years
Microsoft Intune
2-5 Years
Customer Support > Chat Support >Technical Support
10+ Years
Experience highlights
Tools Specialist / Site Admin
Upwork
·
April/2025
–
/
Provide advanced technical support for Office 365, administer Microsoft Intune, manage devices, troubleshoot Azure Virtual Desktop, and coordinate with technical teams on complex incidents.
Team Lead
Upwork
·
June/2023
–
Present
Supervised team members, conducted performance meetings, managed workload distribution, and promoted professional development and knowledge sharing.
Queue Manager
Upwork
·
September/2022
–
Present
Supported Team Leads in case prioritization and assignment, matched cases to ambassadors, and collaborated on operational challenges and process improvements.
M365 Admin Support
Upwork
·
October/2017
–
Present
Provided technical and administrative support for Microsoft 365 via email, chat, and phone. Assisted with web applications, Office installation, and M365 features.
Incident Service Desk Consultant
Accenture Philippines
·
October/2015
–
Present
Managed service desk incidents for Telstra/Westpac project, provided technical resolutions, developed knowledge resources, and identified process improvements.
