Outline
Looking for Full-Time work (8 hours/day) at $8/hour
High School Diploma
English proficiency Conversational
Professional Summary
I am a hardworking and organized Virtual Assistant with more than 3 years of experience in customer service, quality assurance, training, and administrative support.
In my previous jobs, I handled customer concerns, maintained records, prepared reports, updated data, and created trackers using Excel and Google Sheets. I also worked with different teams, monitored performance, and helped improve processes to make the work more efficient.
I am comfortable using Microsoft Office, Google Workspace, Excel, and other online tools. I am also willing to learn new software and systems to help with research, documentation, and other daily tasks.
I am a quick learner, detail-oriented, dependable, and able to manage multiple tasks. I always try to complete my work accurately and on time. I am looking for a long-term opportunity where I can use my skills, continue learning, and provide good support to the team.
Skills & Experience
Skills
Experience highlights
Identified areas for improvement in response times, cleanliness, and adherence to Airbnb’s policies, helping improve ratings and satisfaction.
Ensured that properties met Airbnb’s cleanliness and safety standards through regular inspections or monitoring guest reviews.
Provided ongoing support and coaching to existing hosts, helping them adapt to platform changes, impro
Successfully managed and processed account changes and modifications based on customers' specific requests.
Devised strategic monthly action plans aligned with recent trends and developments.
Efficiently handled dispute resolution for both senders and recipients of transactions.
Skillfully interpret
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