Outline
Looking for Full-Time work (8 hours/day) at $4/hour
Bachelor's Degree
English proficiency Native
Professional Summary
Skills & Experience
Experience highlights
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Conducts catch-up sessions with agents and supports
Empowering team members with skills to improve their confidence, product knowledge and communication skills
Answers team member questions and helps with challenges
Determine if a user’s post meets the guidelines of the platform and the group
Remove offensive posts, offensive language, and etc.
Identifying improvement opportunities in workflow and suggesting solutions to team leader/manager
Liaising effectively with other internal and client teams
Understanding client policies and guidelines, and making decisions based on them
Ensured legal compliance and safety of content uploaded to our platform
Ensure compliance within delegated authority limits
Maintain effective and proactive communication with customers
Ensure effective coordination with suppliers
Set possible cost of claim and updates on time as reports are sent through by assessors
Raises payment within delegations of authority
Maintains customer records by updating account information
Carefully analyze documents received
Provide effective solutions using critical thinking and decision making
Provide feedback if documents are valid to avail of the service
Staying updated with company policies and procedures
Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through phone
Responsible to follow daily change-management practices to accurately document absenteeism and events impacting Operations
Responsible to communicate effectively with management any significant protocol breaches and technical issues impacting center performance
Report center metrics hourly to management by email and significant events promptly by phone
Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.
Already have an account? Log In