✨Virtual Receptionist & Appointment Specialist

Verified

$5/hr

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Outline

Looking for Part-Time work (6 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Hi! I'm a Virtual Assistant and Customer Service Specialist with experience handling customer inquiries, appointment scheduling, phone support, email management, and administrative tasks. I help businesses provide excellent customer service while keeping daily operations organized and running smoothly.
My strengths include communication, attention to detail, time management, and problem-solving. I am comfortable working with scheduling systems, email support, data entry, and customer follow-ups. I take pride in being reliable, professional, and responsive, ensuring that every client and customer receives exceptional service.
If you're looking for a dependable Virtual Assistant to manage appointments, support customers, and help your business run efficiently, I'd be happy to assist.

Skills & Experience

Skills

Vitual Assistant, customer service support 2-5 Years

Experience highlights

Front Office Coordinator

Bersantai Beach Resort · September/2024 – Present

As a pioneer employee at a resort, I took on the role of Front Office Coordinator, managing reservations, reception duties, and various administrative tasks. With no staff in the reception and being the sole personnel in the admin office, I was responsible for organizing and filing all necessary documents while also serving as the primary point of communication with superiors, including HR, who were miles away from the resort.

Virtual Assistant | Customer Service Specialist | Scheduling Administrator

Massage and Spa · May/2024 – /

As a Virtual Assistant and Customer Service Specialist, I manage appointment scheduling through Vagaro, handle customer inquiries via phone and messaging, coordinate staff schedules, maintain client records, and provide administrative support to ensure smooth daily operations and excellent customer service.

Back office Agent

TaskUs · January/2019 – Present

we feed data to an Automotive vehicle so that it can run by itself.

Receptionist

Hopeland Executive Residences · September/2016 – Present

Cooperates with the Hotel Reservation Department and the Housekeeping Department to ensure the coordination of hotel activities and room availability.
Responsible for the reports of arrivals and departure guests, for occupied and available rooms.
Answered incoming calls, addressed hotel policy and service inquiries, and resolved guests' complaints.
Processed payments and updated guests' folios.

Receptionist/Supervisor

iSanook Hotel · September/2015 – Present

Responsible for making group bookings and reservations from online agencies.
Observe and monitor staff performance to ensure efficient operations and adherence to the facility's policies and procedures.
Train new staff.
Fulfilling all reasonable requests from guests to ensure their satisfaction, comfort, and safety.
Providing recommendations and assistance going around the city.

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