Skills
Research Analyst
2-5 Years
Customer Sales Service/Representative
1-2 Years
Experience highlights
Sales Customer Service Representative (Email/Chat)
ECE Contact Center
·
September/2022
–
Present
Delivered exceptional customer service through email and chat, assisting customers in selecting mattresses that fit their comfort, health, and budget needs.
EFL Teacher
Ocean Edu (Vietnam)
·
January/2020
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Present
Designed and delivered engaging English lessons to non-native speakers, focusing on improving speaking, listening, reading, and writing skills.
Adapted teaching methods to suit the proficiency levels and learning styles of diverse student groups, ranging from beginners to advanced learners.
Research Analyst
SourceScrub Philippines, Inc.
·
November/2018
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Present
Specialized in profiling companies by gathering and analyzing data on financial performance, organizational structures, and market activities.
Conducted data mining from multiple sources, including databases, reports, and public records, to extract relevant insights for business decisions.
Customer Service Representative (Voice)
SPI CRM
·
May/2017
–
Present
Handled inbound calls from customers regarding internet services, including product inquiries, billing questions, and technical support.
