Skills
Customer Support > Active Listening
5-10 Years
Customer Support > Customer Relationship Management
5-10 Years
Customer Support > Customer Service > Payment Processing
5-10 Years
BPO- customer service representative
5-10 Years
Chat/Email Support
5-10 Years
Experience highlights
Prefect of Student Formation
Cor Jesu College, Inc.
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August/2022
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As the Prefect of Student Formation, my role involves overseeing and guiding the personal and academic development of students. I am responsible for organizing and implementing programs that support student growth, including leadership training, mentorship, and community-building activities. My duties also include addressing student concerns, fostering a positive school environment, and collaborating with faculty and staff to ensure students’ needs are met. By facilitating various initiatives an
Team Leader
Awesome OS (Shine Bathroom and Bright Cellars)
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June/2021
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Present
At Shine Bathroom, I started by assisting customers with orders and device activation, handling inquiries through calls, emails, SMS, and live chats, and providing support via Zoom. Promoted to Team Lead, I monitored team performance, addressed customer concerns, and conducted retention calls.
After Shine Bathroom closed, I moved to Bright Cellars as a Team Leader, where I oversaw daily operations, ensured policy adherence, and managed schedules and workloads to enhance team performance.
Senior Representative
Alorica Davao (Tmobile and Doordash)
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June/2018
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Present
In customer and technical support roles for T-Mobile and DoorDash, I handled inquiries, resolved technical issues, and managed orders. I provided assistance via phone, email, and chat, ensuring customer satisfaction with clear communication and effective problem-solving.
Customer Support
VXI Global Inc (Uber)
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January/2018
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Present
At VXI Global, as a Customer Service Representative for Uber, I handled customer inquiries, resolved issues, and provided support through various channels, including phone, email, and chat. My role focused on ensuring a positive customer experience and efficiently addressing concerns related to Uber’s services.
Technical Support
Teleperformance (Comcast)
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May/2017
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Present
I resolved technical issues related to telecom services, handled customer inquiries, and provided assistance through phone, email, and chat. My role involved troubleshooting technical problems and ensuring smooth service delivery.
