Skills
Basic Accounting
Less than 6 Months
Data entry and documentation
2-5 Years
Graphic design and layout
2-5 Years
Accounting > Accounts Payable>Bookkeeping
Less than 6 Months
- Customer Service
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
CRM > Salesforce
1-2 Years
Basic Graphic Design>Canva
2-5 Years
CRM & Tools
1-2 Years
Communication ( Verbal and Written
5-10 Years
Google Workspace
1-2 Years
Adobe Photoshop
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
• Technical Troubleshooting
2-5 Years
*Administrative Support -
2-5 Years
Experience highlights
Customer Service Representative, Voice, Chat and Email Blended Support
Concentrix CVG Philippines Inc.
·
March/2026
–
Present
Assisted customers with hotel and travel concerns via voice, chat, and email. Managed reservations, booking changes, cancellations, and travel inquiries. Coordinated with hotels and suppliers to resolve customer concerns.
Advisor 1, Technical Chat Support
Concentrix CVG Philippines Inc.
·
August/2023
–
Present
Resolved technical concerns for smart-home devices and security systems via chat. Diagnosed device setup, connectivity, configuration, and functionality issues. Guided customers through troubleshooting and escalated complex issues.
Student Intern
Gallo, Gallo & Pitulan Law Office
·
February/2023
–
Present
Assisted office secretary with administrative and clerical tasks. Prepared, encoded, photocopied, organized, and filed office documents. Maintained organized records while observing confidentiality.
Student Intern
T'nalak Multi-purpose Cooperative
·
March/2022
–
Present
Provided general administrative and clerical support. Assisted Benefits Specialist in organizing employee benefits records. Performed data encoding, filing, and document organization while maintaining confidentiality.
Layout Artist/ Graphic Designer
LC Copier and General Merchandise
·
August/2020
–
Present
Created layouts and visual materials based on customer specifications. Designed invitations, promotional materials, and print-ready graphics using Adobe Photoshop and Canva. Managed multiple projects while meeting deadlines.
