Customer Service Specialist

Verified

$4/hr

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Outline

Looking for Part-Time work (5 hours/day) at $4/hour

Associate Degree

English proficiency Fluent

Professional Summary

A reliable and dedicated customer service professional with over 4 years of experience providing excellent care and support for customers. With added skills in Social Media Management.

You can also check my website:

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Skills & Experience

Skills

customer service representative 2-5 Years

Chat support, Email Support, Phone Support 2-5 Years

Marketing > CRM > Salesforce 1-2 Years

Marketing > Social Media Management Less than 6 Months

Office and Administration > Administrative Support 1-2 Years

Experience highlights

Customer Service Agent (Dyson Account)

Netzon Global Technology Inc. · May/2024 – Present

I worked here from May 2024 to July 2025.
- Delivered chat and email support for the French market, providing clear, empathetic, and timely responses.
- Offered technical assistance and resolved product-related concerns, ensuring high customer satisfaction and minimal downtime.
- Maintained accurate CRM documentation and followed up proactively to enhance client experience.

Processing Assistant

IPASS Processing · February/2022 – Present

- Managed calls, chats, and emails, assisting healthcare professionals with document processing and application submissions.
- Ensured data accuracy, organization, and timely communication — key skills that translate directly into Virtual Assistant work.
- Supported internal teams through administrative coordination and client correspondence, improving workflow efficiency.

Customer Service Representative (Cricket Wireless)

Concentrix · October/2020 – Present

- Handled customer inquiries and technical concerns with professionalism and empathy, ensuring first-contact resolution.
- Strengthened communication and multitasking skills while managing multiple systems in a fast-paced environment.

Order placer Representative (Doordash)

CNM BPO Solutions · June/2019 – Present

- Coordinated with vendors and customers to ensure accurate and timely order fulfillment.
- Demonstrated strong attention to detail, organization, and problem-solving, essential for virtual and administrative support roles.

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