Skills
Customer Support
10+ Years
Customer Support > Customer Service > Gorgias
5-10 Years
Shopify
5-10 Years
Point of contact - CSR
2-5 Years
Zendesk and Slack
5-10 Years
social media engager
2-5 Years
Marketing > Social Media Management
1-2 Years
2-5 Years
- Customer Service
10+ Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
Kustomer
2-5 Years
Confluence
1-2 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Customer Service > Gorgias > Shopify
2-5 Years
Experience highlights
Customer Service Representative
Ryze
·
June/2024
–
Present
Delivered high-quality customer support via email, SMS using Zendesk. Managed customer reviews through Okendo. Processed replacements and refunds using Shopify. Managed ReCharge subscriptions.
Customer Delight Specialist
Earth Breeze
·
January/2022
–
Present
Provided exceptional customer service via email and SMS using Gorgias. Managed orders, refunds, and replacements on Shopify and ReCharge. Managed customer returns and Point of Contact.
Online Engagement Associate
AwesomeOS
·
January/2020
–
Present
Replied to comments on review sites and social media using Conversocial. Answered private messages and provided coaching to agents. Followed up on surveys and customer contacts.
Customer Service Representative
Offsourcing Philippines Inc.
·
January/2016
–
Present
Managed escalations (Tier 2) for a year and served as Point of Contact for two years using Zendesk and Kustomer. Provided excellent customer care via chat and email.
Customer Service Representative
IQOR Philippines
·
January/2012
–
Present
Handled order entry via inbound calls using Avaya. Assisted customers with product selection and recommendations based on extensive product knowledge.
